Shipping policy
Shipping Policy
Last updated: August 22, 2026
At Kopop Glow Skin, we aim to make our shipping terms transparent and easy to understand. This policy explains order processing, shipping costs, estimated delivery periods, tracking, and the support available when a shipment does not arrive as expected.
1. Domestic Shipping Coverage
We currently ship to eligible addresses within the United States only. International shipping is not available.
Delivery to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, and certain carrier-restricted destinations may depend on service availability. The shipping methods available for a customer’s address will appear at checkout.
2. Processing Schedule
Orders are typically processed within 1–2 business days following payment authorization and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will enter processing on the following business day.
Processing may take longer during peak seasons, promotional events, inventory reviews, payment verification, address checks, or unusually high order volume. Carrier transit time begins only after processing is completed.
3. Available Shipping Rates
Kopop Glow Skin provides the following delivery options:
Standard Shipping: 3–5 business days — $8.00 USD for orders between $0.00 and $69.99.
Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more.
Express Shipping: 2–3 business days — $15.00 USD.
The free Standard Shipping threshold is calculated using the qualifying merchandise subtotal after discounts and before taxes and shipping charges.
Express Shipping may remain available for $15.00 USD when an order qualifies for free Standard Shipping. Selecting Express Shipping affects carrier transit time only and does not reduce the 1–2-business-day processing period.
4. Expected Delivery Period
Estimated total delivery time includes processing and carrier transit:
Standard Shipping: approximately 4–7 business days.
Express Shipping: approximately 3–5 business days.
Delivery periods are estimates and cannot be guaranteed. Weather, carrier network delays, holidays, emergencies, transportation interruptions, or circumstances outside our reasonable control may affect the arrival date.
Sales tax, including tax on shipping charges when required, will be calculated and displayed during checkout.
5. Confirmation and Shipment Tracking
Customers will receive an order confirmation at the email address provided during checkout. A shipping confirmation with available tracking information will be sent after the order is transferred to the carrier.
Tracking may take up to 48 hours to begin displaying movement after the shipping label is created.
Items from the same order may occasionally be sent in separate packages. When this occurs, the customer may receive multiple tracking numbers without incurring additional shipping charges beyond the amount displayed at checkout.
6. Address Updates
Customers are responsible for entering a correct and complete delivery address, including apartment, suite, or unit details when applicable.
Please contact us promptly if an address needs to be corrected. We will attempt to update the information before shipment, but changes cannot be guaranteed after fulfillment begins or the package enters the carrier’s network.
If an order must be resent because the customer supplied an incorrect or incomplete address, additional shipping costs may apply. No additional charge will apply when the address issue resulted from an error made by Kopop Glow Skin.
7. Order Modifications and Cancellations
Requests to modify or cancel an order should be submitted as soon as possible and must include the order number.
We will make a reasonable effort to complete the request, but modifications and cancellations may not be possible once processing or shipping has started.
If an order is canceled before shipment, the applicable refund will be issued to the original payment method.
8. Unexpected Processing Delays
If we cannot ship an order within the stated processing timeframe, we will notify the customer and provide a revised expected shipping date whenever possible.
The customer may agree to the revised date or cancel the affected order for a full and prompt refund to the original payment method.
If a definite revised date is unavailable, we will explain the delay and provide the option to cancel before shipment. When required customer consent cannot be obtained, the affected order may be canceled and refunded as required by applicable law.
9. Delayed or Lost Shipments
Tracking information may occasionally be delayed by the carrier. If tracking has not updated for an extended period or a package appears lost, contact us with the order number and tracking details.
Kopop Glow Skin will assist with the carrier inquiry and provide an appropriate resolution based on the investigation, shipment circumstances, and applicable consumer law. Customers will not be expected to manage an eligible carrier claim without our assistance.
10. Delivered Packages That Cannot Be Found
If tracking states that a package was delivered but it cannot be located, please:
Verify the delivery address shown in the order confirmation.
Check the mailbox, porch, entrances, garage, and other secure delivery areas.
Ask household members, neighbors, reception personnel, or property management.
Contact the carrier for available delivery information.
If the package remains missing, contact us so we can review the delivery and assist with the next steps.
11. Damaged, Incorrect, or Missing Products
Please notify Kopop Glow Skin promptly if a shipment arrives damaged or contains an incorrect or missing product.
Provide the order number, a clear description of the issue, and photographs of the product, exterior packaging, packing materials, and shipping label when available. Please retain the product and original packaging until our assessment has been completed.
12. Returned or Undeliverable Shipments
A package may be returned due to an incomplete address, refusal, carrier restrictions, or unsuccessful delivery attempts.
If a shipment is returned to us, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return resulted from customer-provided information or refusal of delivery. No additional reshipping fee will apply when the return was caused by our error.
13. Returns and Consumer Protections
Returns, exchanges, and product refunds are handled under our separate Return and Refund Policy.
This Shipping Policy does not exclude or restrict any consumer right that cannot lawfully be waived. If any section conflicts with applicable law, the applicable legal requirement will govern.
14. Contact Information
For shipping questions or order assistance, please contact us:
Trade name: Kopop Glow Skin
Email: support@kopopglow.online
Address: 803 S Rusk St, Gainesville, TX 76240, United States
Phone: +1 (254) 640-8297